- Sales order, Credit Note, SAP MM, Sales Order Processing, Sales Coordination, sales support coordinator, SD Module, Order Processing, Back office operations, Sales support, Marketing
- Full Time
- Sales and Marketing
- 5-10 Years
Position : Member - Marketing (Sales Coordination)
Job Location: Kolkata HO
1. Experience in handling customer calls related to sales enquirers, send quotations, and follow up mails for payments.
2. Do follow-up and closure of complaints (after issue of Credit Note).
3. Respond to complaints from customers and give after-sales support when requested.
4. Handle the processing of all orders with accuracy and timeliness
5. Gathering first-hand information on complaints related to logistics.
6. Involved in sales coordination, order confirmation and cancellation and Modification of confirmed orders (qty. / grade/ payment terms/ delivery mode/ dispatch date etc.
7. Review pending dispatches and coordinate with Plant Logistics / CSAs/ DCAs/ customers on various logistical issues.
8. Issue of Quality Certificates/ Extra Copy of Invoice/ LR (system generated) as and when requests received from customers.
9. Continuous monitoring of orders into portal.
10. Stock Points: Continuous monitoring & replenishing the stocks at all ERO stock points: CSA stock points, Howrah stock points of HPL
Candidate MUST have hands on experience on SAP MM & SD module for order processing both for direct & stock point dispatches.
Required Candidate profile
Education: Full Time Graduate (B.Sc or B.Com) degree holder.
Experience: 5 to 10 yrs. Experience in polymers sales or customer complaints experience.
Competencies Required In Performing the Job:
Working knowledge of end to end sales order processing.
Proficiency in Microsoft office.
Good verbal/ non-verbal communication skills.
SAP SD & MM experience.
Reporting To: Eastern Region Sales - Head