Member - Marketing (sales Coordinator)

  Haldia Petrochemicals Ltd.   Kolkata   04th January,2020
  •   Sales order, Credit Note, SAP MM, Sales Order Processing, Sales Coordination, sales support coordinator, SD Module, Order Processing, Back office operations, Sales support, Marketing
  •   Negotiable
  •   Full Time
  •   Sales and Marketing
  •   any
  •   5-10 Years
  •   B.Tech

Job Description

Position : Member - Marketing (Sales Coordination)

Job Location: Kolkata HO

Job Profile:

1. Experience in handling customer calls related to sales enquirers, send quotations, and follow up mails for payments.

2. Do follow-up and closure of complaints (after issue of Credit Note).

3. Respond to complaints from customers and give after-sales support when requested.

4. Handle the processing of all orders with accuracy and timeliness

5. Gathering first-hand information on complaints related to logistics.

6. Involved in sales coordination, order confirmation and cancellation and Modification of confirmed orders (qty. / grade/ payment terms/ delivery mode/ dispatch date etc.

7. Review pending dispatches and coordinate with Plant Logistics / CSAs/ DCAs/ customers on various logistical issues.

8. Issue of Quality Certificates/ Extra Copy of Invoice/ LR (system generated) as and when requests received from customers.

9. Continuous monitoring of orders into portal.

10. Stock Points: Continuous monitoring & replenishing the stocks at all ERO stock points: CSA stock points, Howrah stock points of HPL

Candidate MUST have hands on experience on SAP MM & SD module for order processing both for direct & stock point dispatches.

Required Candidate profile

Education: Full Time Graduate (B.Sc or B.Com) degree holder.

Experience: 5 to 10 yrs. Experience in polymers sales or customer complaints experience.

Competencies Required In Performing the Job:

Working knowledge of end to end sales order processing.
Proficiency in Microsoft office.
Good verbal/ non-verbal communication skills.
SAP SD & MM experience.
Reporting To: Eastern Region Sales - Head